Nothing stated in the terms below will affect you statutory rights as a consumer.
Placing an order with us is safe, straight forward and simple.
You can order products displayed on this website via:
If you have placed your order online, we will send you an automated email to confirm your order has been received. Although you have received an automatic confirmation this does not necessarily mean that we will be able to meet your order.
Your safety is guaranteed as RF Concepts uses the latest measures to protect your security when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
Our secure web server uses virtually unbreakable, state of the art 128bit SSLv3 and PGP email encryption to ensure end-to-end security for our site visitors.
If you have concerns with security issues, please contact us.
Dispatching Your Order
We aim to dispatch orders placed before 2pm within 1 working day of receiving the order, subject to stock availability. If for any reason there's a delay with the expected delivery time, we'll contact you and explain the situation.
For more information on delivery methods, costs and times, please see our designated Delivery Information section.
Our office working hours are 9am - 5pm [GMT] Monday-Thursday and 9am - 4pm Friday. We are closed Saturday and Sunday. Any queries or orders during the weekend or public holiday will be dealt with the next working day.
If you are unable to contact a member of staff, please leave your message and contact number and we will return the call as soon as possible.
0203 0515202 Local Call rate (UK)
028 9041 9596
+44 28 9041 9596 (International)
028 9041 9388
+44 28 9041 0388 (International)
Sales: [email protected]
Support: [email protected]
Whilst we strive to offer an excellent service, we welcome all feedback about our service. If you have an issues, please contact us by phone or email to get a fair and quick resolution.
We aim to ensure customer satisfaction and endeavour to respond to complaints within 5 working days.
All our products are sold new. We guarantee all our products to be free of defects in workmanship and material for 365 days, unless otherwise specified, after sale to the customer. We will replace or refund providing there is no evidence of customer misuse, or alteration.
Copyright /Trademarks/Data Protection
Legal Status of Products
It is the responsibility of the buyer to ascertain and comply to all applicable laws in regard to the profession and use of any items purchased. By placing an order, the buyer represents that he or she agrees to use the product only in a lawful manner. We assume no liability associated with product usage.
What Information Do We Collect?
When you place an order with us, we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
This is collected in accordance with the DATA Protection Act 1998 and GDPR.
What Do We Do With the Information?
We will use the information to process orders and to provide a more personal shopping experience.
We do not sell, trade or rent your personal information to other companies.
RF Concepts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
RF Concepts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2018.
What We Collect
We may collect the following information:
What We Do With the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways: